Shipping And Returns | Mikko Men's

SHIPPING & RETURNS

Thanks for shopping at Mikko Men’s. We are proud of our quality offering and we know you’ll love your new purchase.

All prices on the Mikko Men’s website are in New Zealand dollars and include GST.

We accept Visa or Mastercard.

While we endeavour to keep our stock levels accurate at all times, all orders are subject to availability and, on occasion, the stock levels showing on the website may be incorrect. If an item is purchased and is not available at time of dispatch, your order will be refunded immediately.

SHIPPING WITHIN NZ

To ensure that your parcel will be safely delivered to you we only use a signature required courier service. Please provide a daytime delivery address where someone will be available to receive your delivery, alternatively if you are not home at time of delivery, a Card to Call will be left in your letterbox.

Please note that we cannot deliver to a PO Box address, please provide an alternate postal address.

We aim to have your parcel to you within 5-7 working days of receipt of order within New Zealand, please note that rural deliveries may take slightly longer. Delivery times are subject to stock availability and we will advise you if your order may be delayed.

We offer free shipping for orders over $200 anywhere within New Zealand. There will be a courier charge of $10 for New Zealand orders below $199.99 and below. Please note, courier fees are non-refundable and orders are generally dispatched within three working days of receipt of your order.

WITHIN NZ SHIPPING UPDATE 1 MAY 2025

Thank you to our customers for your continued support and loyalty. Your trust in our brand means the world to us, and we’re incredibly grateful to have you as part of our community.

As you may know, the economic landscape has shifted in recent times, with increased expenses across the board. In order to continue offering the quality service and products you expect from us, we’ve had to make an adjustment to our shipping policy.

Effective from 1st May 2025, our free shipping threshold for orders within NZ will increase from orders over $100, to orders over $200. That means, when you spend over $200 in one transaction online, your order will be shipped to you free of charge. Orders $199.99 and below will incur our standard $10 shipping fee.

We truly appreciate your understanding. It allows us to keep up with growing operational costs while continuing to provide you with the best experience possible.

Thank you again for shopping with us and for being a valued part of our journey. If you have any questions or concerns, please don’t hesitate to contact us.

SHIPPING TO AUSTRALIA

For International delivery to Australia, we send via DHL International. Updated pricing from 20 November 2024: NZD$49 for all orders $299.99 and under, and NZD$59 for all orders $300.00 to $699.99, and NZD$79 for all orders $700 to $1199.99. Please enquire for orders above this amount. DHL generally estimate delivery between 4-7 working days, we will update you if we expect your delivery to be delayed for any reason.

Other international couriers are available price on request, please email enquiries@mikkomens.nz for details.

If your new shoes aren’t quite the right fit, we are happy to exchange the shoes for another size, if available.

If you are unsure what size you need before ordering, don’t hesitate to call one of our stores to speak with a friendly team member who will be able to help you with your purchase. If you are local to one of our stores, you are welcome to visit us in store to try them on before buying either in store or online later.

To exchange (subject to availability) or if you wish to be refunded, please return your purchase with a copy of your receipt within 7 days of receiving your shoes. Shoes must be in original condition and in their box.

Please email enquiries@mikkomens.nz stating your reason for return along with your order number from your receipt. Alternatively, if you would like to speak to one of our team members regarding your return, please phone (09) 283 3621.

Please return to:

Mikko Men's Christchurch
134 Victoria Street
Christchurch 8013

Shipping costs back to Mikko Men’s are care of the customer, not Mikko Men’s. For your protection, we strongly advise that you return via a tracked courier. Your purchase must be sent back within 7 days of delivery to be eligible for a refund.

If goods are eligible for a refund, the refund will be made within 7 days of receipt of the goods. We will not accept any returns of footwear that has been worn, unless it is faulty.

If you wish to return your shoes to one of our stores, please bring your proof of purchase and we will help you to find the correct size.

We guarantee our footwear against reasonable wear and tear. If the goods are faulty we reserve the right to repair them within 7 days of us receiving your return, when goods are returned within 12 months with proof of purchase.