Shipping And Returns | Mikko Men's

SHIPPING & RETURNS

Thanks for shopping at Mikko Men’s. We are proud of our quality offering and we know you’ll love your new purchase.

All prices on the Mikko Men's website are in New Zealand dollars and include GST.
We accept Visa or Mastercard.
Mikko Shoes takes website credit card security extremely seriously. For your peace of mind, this website uses Windcave Hosted Payments as a secure platform for credit card payments. No card details are stored on our data system. Windcave hosts and manages the payment page, which is secured by its own SSL certificate in their data centre. Windcave Hosted Payments are designed to ensure all credit card transactions on our website are made according to the strictest security standards. See Windcave Privacy Policy here.

While we endeavour to keep our stock levels accurate at all times, all orders are subject to availability and, on occasion, the stock levels showing on the website may be incorrect. If an item is purchased and is not available at time of dispatch, your order will be refunded immediately.

SHIPPING WITHIN NZ

To ensure that your parcel will be safely delivered to you we only use a signature required courier service. Please provide a daytime delivery address where someone will be available to receive your delivery, alternatively if you are not home at time of delivery, a Card to Call will be left in your letterbox.

Please note that we cannot deliver to a PO Box address, please provide an alternate postal address.

We aim to have your parcel to you within 5-7 working days of receipt of order within New Zealand, please note that rural deliveries may take slightly longer. Delivery times are subject to stock availability and we will advise you if your order may be delayed.

We offer free shipping for orders over $200 anywhere within New Zealand. There will be a courier charge of $10 for New Zealand orders below $199.99 and below. Please note, courier fees are non-refundable and orders are generally dispatched within three working days of receipt of your order.

WITHIN NZ SHIPPING UPDATE 1 MAY 2025

Thank you to our customers for your continued support and loyalty. Your trust in our brand means the world to us, and we’re incredibly grateful to have you as part of our community.

As you may know, the economic landscape has shifted in recent times, with increased expenses across the board. In order to continue offering the quality service and products you expect from us, we’ve had to make an adjustment to our shipping policy.

Effective from 1st May 2025, our free shipping threshold for orders within NZ will increase from orders over $100, to orders over $200. That means, when you spend over $200 in one transaction online, your order will be shipped to you free of charge. Orders $199.99 and below will incur our standard $10 shipping fee.

We truly appreciate your understanding. It allows us to keep up with growing operational costs while continuing to provide you with the best experience possible.

Thank you again for shopping with us and for being a valued part of our journey. If you have any questions or concerns, please don’t hesitate to contact us.

SHIPPING TO AUSTRALIA

For International delivery to Australia, we send via DHL International.
Updated pricing from 19th May 2025:

Australian Shipping Rates	May 2025
For orders $299.99 and under	$ 55.00
For orders $300 to $699.99	$ 65.00
For orders $700 to $1199.99	$ 85.00
For orders over $1200	Please enquire

Please inquire for orders of $1200 and over.
DHL generally estimates delivery between 4-7 working days, we will update you if we expect your delivery to be delayed for any reason.
All international import and customs fees and duties that may be applied to an order are care of the customer.
These may be charged to you by the destination country’s authorities depending on the laws of that country.
Other international couriers are available price on request, please email enquiries@mikkomens.nz for details.

RETURNS POLICY

We love our shoes and we want you to love them too. If you have received your online order and the shoes are not suitable for you, you are welcome to return these for a refund or an exchange.

For items purchased online and over the phone, as you haven't had the opportunity to try them on first, we offer an exchange or refund and this includes items on sale and outlet, provided they are returned within 7 days of delivery and are in their original condition.

All items returned for exchange or refund must be in their original condition and only tried indoors and not worn.

For items purchased in store where you can try the shoes prior to purchasing, we offer an exchange or a store credit within 7 days of purchase.

You can return items to one of our Mikko Men's stores in person or alternatively courier them back to the address listed below.

RETURNS PROCESS

To exchange, or if you wish to be refunded; please return your purchase with a copy of your receipt/packing slip within 7 days of receiving your shoes. Shoes must be in original condition and in their box.

Tick the appropriate exchange or return box on your packing slip
If exchanging, please note what you would like to exchange for (style, colour, size)
Return form with your items.
Please email enquiries@mikkomens.nz stating your reason for return along with your order number from your receipt. Alternatively, if you would like to speak to one of our team members regarding your return, please phone (09) 283 3621.
Once your return has been received, your refund or exchange will be processed as soon as possible and a confirmation email will be sent to you. If you are exchanging, Mikko Men's will also include new tracking details for your exchanged items.

RETURN VIA COURIER

Please return online orders to the address below.

Please return to:
Mikko Men's
Mikko Men's Christchurch
134 Victoria Street
Christchurch 8013

Shipping costs back to Mikko Men's will be care of the customer, not Mikko Men's. For your protection, we strongly advise that you return via a tracked courier. Your purchase must be sent back, or notify Mikko Men's of your intention to return, within seven days of delivery to be eligible for a refund.

RETURN TO STORE

You are also welcome to return online orders to one of our four retail stores across New Zealand to exchange or return.

Please note; our in store team is unable to process refunds for online orders in store. These are processed by our office customer support team.

Our in store team will advise our support office team of your return, and your refund will be processed onto the card used to purchase the goods. A refund confirmation email will be sent once complete.

Refunds will be processed as soon as possible, within seven days of receipt of the goods. Refunds are processed Monday to Friday during normal business hours 9am – 5pm.

All items purchased from Mikko Men's are covered by a 12-month warranty from the time of purchase by the customer, which covers manufacturing defaults and associated repairs in the first year. We will not accept any returns of footwear that has been worn unless it is faulty.

We guarantee our footwear against reasonable wear and tear. If the goods are faulty, please contact the store you purchased the shoes from, or email our customer support team at enquiries@mikkomens.nz. Please provide us with as many details as possible, including your proof of purchase and photos of the items and the fault for assessment.

Without limiting any other rights you have under the law, we reserve the right to repair goods in a timely manner where goods are faulty within the 12-month warranty period. We cannot accept liability to credit, replace or repair products that are damaged by use, misuse, abuse or neglect.

We will courier goods to and from trusted repair specialists upon receiving your return, when goods are returned within 12 months with proof of purchase, we appreciate your patience with repairs with our trusted specialist repairers.

If the item is not able to be repaired, we will meet our obligations under the Consumer Guarantees Act for a suitable solution.